Case Study: L E West Ltd
L E West is a leading worldwide supplier of pharmaceuticals, surgical and medical equipment. Based in East London, the company have gained a 'world-class reputation' for their expertise, service and commitment in this specialist field. To find out more information, click here.
Having worked with Dawsongroup before, L E West made contact again in 2014 after seeing a recent increase in demand for their medical supplies. As the client was drawn to our modular build walk-in cold rooms, our sales team were quick to provide the perfect solution. The client knew that in the short term, by choosing this option, they would be able to increase turnover, stock a vast range of products and distribute more efficiently to their clients. There was also the appeal of this being a scalable solution in the long term. As their business grew, so did their cold rooms!
Our sales manager and sales executive conducted a detailed site survey. This included an area of assessment of the proposed locations, an outline installation process was recommended, with the client having the opportunity to ask any questions.
Contracts were then swiftly drawn for the purchase of both a chilled room and freezer room. The first unit's intended use was specifically for an overseas client's products, while the freezer room used solely for the storage of ice packs that are sent with every order to maintain the required temperature.
The products were delivered and installed in three stages over the space of a year. Working in complete conjunction with the client's circumstances on site, the initial delivery of the cold rooms took place in late 2014. With L E West having visitors to assess their facilities, it was important for the cold rooms to be in place for this occasion. Refrigeration blocks were installed in the chilled unit in early 2015, while the final stage of the project was completed in November 2015 once the power supply on site was fully functioning. Throughout this project, ongoing contact was imperative to continue to uphold our good working relationship with the client.
When asked about his level of satisfaction during the project, Dan Marshall, Operations Manager at L E West, commented that he 'couldn't fault the service received from Dawsongroup and wouldn't hesitate to recommend in the future'.
Martin Bowman, Sales Executive at Dawsongroup, also stated that 'the installation at L E West was a straightforward process from start to finish and as always, conducting an initial site survey was paramount to ensure both our team and the client knew exactly what was required of the project'.
If a modular cold room is something you require for your business as you find you outgrow your existing facilities, do not hesitate to get in touch on 01179 373 310 or contact us to find out what we can do for you.